Privacy Policy
Last updated: 9/1/2026
1. Introduction
Private Reps ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.
Private Reps is built on the Base44 platform, and our app includes third-party services and SDKs that collect and process data on our behalf. This includes the Base44 platform itself as well as embedded services such as Stripe (payments), Cloudflare R2 (video storage), Bird and Twilio (SMS notifications), Daily.co (live video sessions), Google AI (mechanics analysis), and Resend (transactional email). Data collected by these third-party services is governed by their respective privacy policies, and this Privacy Policy covers data collected by both Private Reps and these embedded services.
2. Information We Collect
We may collect information about you in a variety of ways. The information we may collect includes:
Personal Data
Personally identifiable information, such as your name, shipping address, email address, and telephone number, and demographic information, such as your age, gender, hometown, and interests, that you voluntarily give to us when you register with the Site or when you choose to participate in various activities related to the Site.
Media and Content
Videos, photos, and other content you upload for coaching analysis. This content is stored securely and shared only with the coaches you designate or as required to provide the Service.
Financial Data
Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date), that we may collect when you purchase, order, return, exchange, or request information about our services from the Site. We store only very limited, if any, financial information that we collect. Otherwise, all financial information is stored by our payment processor, Stripe.
Derivative Data
Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site.
3. How We Use Your Information
Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to:
- Create and manage your account.
- Process your payments and refunds.
- Connect you with coaches for video analysis and feedback.
- Enable communication between you and other users (coaches/players).
- Send you email and optional SMS text messages regarding your account, rep assignments, and completed analysis.
- Fulfill and manage purchases, orders, payments, and other transactions related to the Site.
- Monitor and analyze usage and trends to improve your experience with the Site.
- Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.
- Comply with legal requirements and resolve disputes.
4. Disclosure of Your Information
We may share information we have collected about you in certain situations. Your information may be disclosed as follows:
By Law or to Protect Rights
If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
Third-Party Service Providers and Embedded SDKs
Our app is built on the Base44 platform and embeds third-party services and SDKs that collect and process data on our behalf. These include: Base44 (app infrastructure, authentication, and database hosting), Stripe(payment processing and coach payouts), Cloudflare R2 (video and media file storage), Birdand Twilio (SMS text message notifications), Daily.co (live video coaching sessions),Google AI (swing and pitching mechanics analysis), and Resend (transactional email delivery). These services may collect device identifiers, IP addresses, usage data, and other information as described in their own privacy policies. We do not control how these third parties use the data they collect independently.
Other Users
If you interact with other users of the Site (e.g., a Coach), those users may see your name, profile photo, and descriptions of your activity, including your uploaded videos for analysis.
5. Data Security
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
6. Data Retention
We retain your personal data for as long as your account is active. Uploaded videos and media are retained until you or your assigned coach delete them, or until your account is deleted. Payment records and transaction data are retained as required by applicable tax and financial regulations. If you delete your account, we will remove your personal data and uploaded media within 30 days, except where retention is required by law.
7. Account Deletion
You may delete your account at any time from within the app's settings. Deleting your account permanently removes your profile, uploaded videos, coaching history, and associated data from our servers within 30 days. If you have an active subscription, it will be canceled upon account deletion. To request account deletion, use the in-app "Delete Account" option or contact us at support@privatereps.com.
8. Your Data Rights
Depending on your location, you may have rights regarding your personal data, including the right to access, correct, delete, or restrict the use of your personal data. To exercise these rights, please contact us at support@privatereps.com.
9. SMS Text Messaging
We offer optional SMS text message notifications to alert you about new rep assignments and completed video analysis. If you choose to opt in, we collect your mobile phone number and send text messages through our SMS service providers, Bird and Twilio.
Opt-in is entirely optional. You can create an account and use all features of Private Reps without opting in to SMS alerts. The SMS consent checkbox is unchecked by default, and checking it is never required to register, book a session, or access any feature.
Message frequency: Approximately 1-5 messages per week, depending on your coaching activity. Message and data rates may apply. You can opt out at any time by replying STOP to any SMS message, or by unchecking the consent box or removing your phone number in your account settings. Reply HELP for help.
We do not send marketing or promotional SMS messages — only transactional notifications related to your coaching sessions and account activity. Your phone number is used solely for delivering these notifications and is not sold or shared with third parties for marketing.
10. Speech Recognition
Our iOS application includes the NSSpeechRecognitionUsageDescription permission as part of the underlying platform infrastructure. This permission is included in every build of the app and may allow the device to process spoken audio input for features such as voice search or dictation. We do not actively collect, store, or transmit spoken audio recordings to our servers for speech recognition purposes. Any speech recognition processing is handled locally on your device or by the system's built-in speech services. You may revoke or restrict this permission at any time through your device's Settings. If you have questions about how this permission applies to your data, please contact us at support@privatereps.com.
11. Children's Privacy
Though our service involves youth sports, we do not knowingly solicit information from or market to children under the age of 13 without parental consent. If we learn that we have collected personal information from a child under age 13 without verification of parental consent, we will delete that information as quickly as possible.
Privacy Policy
Last updated: 9/1/2026
1. Introduction
Private Reps ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.
Private Reps is built on the Base44 platform, and our app includes third-party services and SDKs that collect and process data on our behalf. This includes the Base44 platform itself as well as embedded services such as Stripe (payments), Cloudflare R2 (video storage), Bird and Twilio (SMS notifications), Daily.co (live video sessions), Google AI (mechanics analysis), and Resend (transactional email). Data collected by these third-party services is governed by their respective privacy policies, and this Privacy Policy covers data collected by both Private Reps and these embedded services.
2. Information We Collect
We may collect information about you in a variety of ways. The information we may collect includes:
Personal Data
Personally identifiable information, such as your name, shipping address, email address, and telephone number, and demographic information, such as your age, gender, hometown, and interests, that you voluntarily give to us when you register with the Site or when you choose to participate in various activities related to the Site.
Media and Content
Videos, photos, and other content you upload for coaching analysis. This content is stored securely and shared only with the coaches you designate or as required to provide the Service.
Financial Data
Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date), that we may collect when you purchase, order, return, exchange, or request information about our services from the Site. We store only very limited, if any, financial information that we collect. Otherwise, all financial information is stored by our payment processor, Stripe.
Derivative Data
Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site.
3. How We Use Your Information
Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to:
- Create and manage your account.
- Process your payments and refunds.
- Connect you with coaches for video analysis and feedback.
- Enable communication between you and other users (coaches/players).
- Send you email and optional SMS text messages regarding your account, rep assignments, and completed analysis.
- Fulfill and manage purchases, orders, payments, and other transactions related to the Site.
- Monitor and analyze usage and trends to improve your experience with the Site.
- Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.
- Comply with legal requirements and resolve disputes.
4. Disclosure of Your Information
We may share information we have collected about you in certain situations. Your information may be disclosed as follows:
By Law or to Protect Rights
If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
Third-Party Service Providers and Embedded SDKs
Our app is built on the Base44 platform and embeds third-party services and SDKs that collect and process data on our behalf. These include: Base44 (app infrastructure, authentication, and database hosting), Stripe(payment processing and coach payouts), Cloudflare R2 (video and media file storage), Birdand Twilio (SMS text message notifications), Daily.co (live video coaching sessions),Google AI (swing and pitching mechanics analysis), and Resend (transactional email delivery). These services may collect device identifiers, IP addresses, usage data, and other information as described in their own privacy policies. We do not control how these third parties use the data they collect independently.
Other Users
If you interact with other users of the Site (e.g., a Coach), those users may see your name, profile photo, and descriptions of your activity, including your uploaded videos for analysis.
5. Data Security
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
6. Data Retention
We retain your personal data for as long as your account is active. Uploaded videos and media are retained until you or your assigned coach delete them, or until your account is deleted. Payment records and transaction data are retained as required by applicable tax and financial regulations. If you delete your account, we will remove your personal data and uploaded media within 30 days, except where retention is required by law.
7. Account Deletion
You may delete your account at any time from within the app's settings. Deleting your account permanently removes your profile, uploaded videos, coaching history, and associated data from our servers within 30 days. If you have an active subscription, it will be canceled upon account deletion. To request account deletion, use the in-app "Delete Account" option or contact us at support@privatereps.com.
8. Your Data Rights
Depending on your location, you may have rights regarding your personal data, including the right to access, correct, delete, or restrict the use of your personal data. To exercise these rights, please contact us at support@privatereps.com.
9. SMS Text Messaging
We offer optional SMS text message notifications to alert you about new rep assignments and completed video analysis. If you choose to opt in, we collect your mobile phone number and send text messages through our SMS service providers, Bird and Twilio.
Opt-in is entirely optional. You can create an account and use all features of Private Reps without opting in to SMS alerts. The SMS consent checkbox is unchecked by default, and checking it is never required to register, book a session, or access any feature.
Message frequency: Approximately 1-5 messages per week, depending on your coaching activity. Message and data rates may apply. You can opt out at any time by replying STOP to any SMS message, or by unchecking the consent box or removing your phone number in your account settings. Reply HELP for help.
We do not send marketing or promotional SMS messages — only transactional notifications related to your coaching sessions and account activity. Your phone number is used solely for delivering these notifications and is not sold or shared with third parties for marketing.
10. Speech Recognition
Our iOS application includes the NSSpeechRecognitionUsageDescription permission as part of the underlying platform infrastructure. This permission is included in every build of the app and may allow the device to process spoken audio input for features such as voice search or dictation. We do not actively collect, store, or transmit spoken audio recordings to our servers for speech recognition purposes. Any speech recognition processing is handled locally on your device or by the system's built-in speech services. You may revoke or restrict this permission at any time through your device's Settings. If you have questions about how this permission applies to your data, please contact us at support@privatereps.com.
11. Children's Privacy
Though our service involves youth sports, we do not knowingly solicit information from or market to children under the age of 13 without parental consent. If we learn that we have collected personal information from a child under age 13 without verification of parental consent, we will delete that information as quickly as possible.